Report an issue with a tree

To submit an enquiry about a tree, first find the tree on the map and view it's details, then press the 'Enquire' button beneath the tree details.
If you have already found the relevant position on the map, but the tree you wish to enquiry about is not shown, click/tap the "Can't find tree on map" button and then click/tap on the position on the map that your enquiry relates to. You'll then be offered an enquiry form.

1. Find the tree using the ‘Search for your address’ box and entering the postcode (if you know it). If you are on a mobile, you can use your current location to find the tree. This helps us make sure your report goes to the right place.
2. Once you locate the correct tree, tap on it. Then choose the tree icon called ‘Details’. This will show you information and a picture of the tree, so that you can check it is the right one.
3. To send your report, select ‘Enquire’ and fill in a few details, including as much as you can about what the issue is.
4. Our team will look at your report and get back to you within 10 working days. We’ll let you know what action we’ll take or ask for more information if needed.

The map can be navigated using the keyboard.

First gain focus on the map by clicking on it. If you are using a screen reader, you can use the tab key to navigate focus to it.

Once the map has focus, you can use the ↑ ↓ → ← arrow keys to move around the map.

Pressing + or - will zoom in and out respectively.

To select a tree, press the space key to navigate between trees. The selected tree will be highlighted in blue.

Once the tree you wish to select is highlighted, press the enter key to select it. This will open the tree details.